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8.4Rating
ExcellentRated by Guests
10Reviews
What to expect
Pros
- 🏊Nice gym and pool facilities for training
- 🍳Delicious breakfast with a lot of choices
- 🛏️Comfortable and clean rooms
- 🏢Good facilities in the hotel
- 🌟Exceptional service from staff member Cheryl Zhang
- 🚗Located near airport and in the business district
- 🍷Pleasant staff ready to help, with a limited wine offer in the bar
- 🌄Beautiful view of the lake from the room
- 🚪Impressive and luxurious lobby
- 🅿️Free parking available for guests
Cons
- 🧢Requirement to buy a swimming cap to use the pool
- 🚗Hotel is far from central locations and requires own transport
- 🚧Safety concerns on the 26th floor due to dark corridors
- 👔Limited English knowledge of bartenders
- 🧳No iron or ironing board provided in the room
- 🥣Poor food safety experience with a fly found in the noodle soup
- 🍽️Lack of variety and quality in the simplified breakfast
- 🔒Closure of the concierge lounge due to COVID-19
- 🏨Service was lacking despite the beautiful facilities
- 🥤Bartenders had limited English knowledge and offered a limited wine selection
What this place has to offer
Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Golf course [on-site], On-site entertainment, Tours, Wind surfing
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Chinese [Cantonese]
Where you'll be sleeping





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M Club lounge access, Guest room, 1 King, Lake view
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M Club lounge access, Guest room, 2 Double, Lake view
2 double beds





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41 m²
Guest room, 1 King, Lake view
1 king bed





41 m²
Guest room, 1 King
1 king bed